FAQ

Frequently Asked Questions (FAQ)

Welcome to Northvale Co. FAQ. Here you’ll find answers to the most common questions about orders, shipping, payments, and returns.

1. How long does shipping take?
Shipping usually takes between 7–14 business days within South Africa. Delivery times may vary depending on location and product availability.

2. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your parcel’s progress.

3. Can I cancel my order after placing it?
Orders can only be cancelled within a short window before processing begins. Once your order has been processed or shipped, it cannot be cancelled.

4. What payment methods do you accept?
We accept secure online payments through major payment providers supported by Shopify, including debit/credit cards and other available options at checkout.

5. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and photos. We will assist you with a resolution.

6. Do you offer refunds?
Yes. Refunds are available in line with our Return & Refund Policy. Items must meet eligibility requirements before a refund is processed.

7. Where are your products shipped from?
We work with trusted suppliers and fulfillment partners to source and deliver products efficiently. This allows us to offer a wide range of trending items.

8. How can I contact you?
You can reach us anytime at:
Email: northvaleco.shop@gmail.com
Phone: 078 055 0859

We’re always here to help and ensure you have a smooth shopping experience with Northvale Co.