Shipping policy

At Northvale Co., we are committed to delivering your orders efficiently and transparently. Please review our shipping policy below for full details on how your order is processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, you will receive a confirmation email with tracking information where available.

Shipping Timeframes

We work with trusted suppliers and fulfillment partners to deliver your products as quickly as possible.

Estimated delivery times:

  • South Africa: 7–14 business days

  • International Orders (if applicable): 10–20 business days

Please note that delivery times may vary depending on product availability, supplier location, and your delivery address.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the product ordered.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on the store.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available).

Please allow a few days for tracking updates to reflect after shipment.

Delays

While we aim to deliver within the estimated timeframes, delays may occur due to:

  • High demand for certain products

  • Customs processing (for international shipments)

  • Courier delays beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at northvaleco.shop@gmail.com or 078 055 0859 before your order is shipped.

Lost or Stolen Packages

Northvale Co. is not liable for lost or stolen packages confirmed as delivered by the courier. However, we will assist you in contacting the courier service to help resolve the issue where possible.

Contact Information

For any questions regarding your order or shipping, please contact us:

Email: northvaleco.shop@gmail.com
Phone: 078 055 0859

We are committed to providing a smooth and reliable delivery experience and appreciate your trust in Northvale Co.