Refund policy
Return & Refund Policy
At Northvale Co., we are committed to providing a reliable and transparent shopping experience. Please read our return and refund policy carefully to understand your rights and our procedures.
Returns
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at northvaleco.shop@gmail.com or via phone at 078 055 0859.
Once your request is reviewed and approved, you will receive instructions on how and where to send your item. Please note that returns sent without prior approval will not be accepted.
Damages, Defects, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery.
We will assess the issue and arrange a suitable resolution, which may include a replacement or refund where applicable.
Non-Returnable Items
Certain items cannot be returned, including:
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Personal care products (for hygiene reasons)
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Customized or special-order items
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Perishable goods
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Gift cards and sale items
If you are unsure whether your item qualifies, please contact us before making a return request.
Exchanges
We do not process direct exchanges. If you wish to replace an item, you may return the original item (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at northvaleco.shop@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Contact Information
For any questions regarding returns or refunds, please contact us:
Email: northvaleco.shop@gmail.com
Phone: 078 055 0859
We value your trust and are committed to ensuring a fair and professional resolution to any concerns you may have.